Promotion of Access to Information Act

Overview

The promotion of Access to Information Act (PAIA) was passed in order to give effect to the constitutional right of access to information held by a public or private body for the exercise or protection of any right.

Liberty Holdings Limited, including all wholly or partially owned subsidiaries and associated juristic persons (hereinafter referred to as “Liberty”) is a private body as defined in the Act. Liberty is bound by this Act and shall process any request made in terms thereof.

Please click on the links below to access the information you may require:

• Information for Liberty Clients
• The Request Procedure that must be followed when making a request for access to information
• The Contact Person at Liberty
• The Liberty Information Manual
• The Request Form

Right of access to Information

The promotion of Access to Information Act was passed in order to give effect to the constitutional right of access to information held by a public or private body for the exercise or protection of any right.

A requester must be given access to any information record of Liberty if all the following requirements are met:

• The record is required for the exercise or protection of any right of the individual;
• The requester meets the procedural requirements of the Act relating to a request for access to an information record
• The request falls outside any of the grounds of refusal contemplated in the Act.

Liberty Clients

All Liberty clients are allowed access to their own information without having to use the request for access to information procedures as set out in the Promotion of Access to Information Act, including, but not limited to:

• Policy documents
• Account information
• Personal Records
• Voice recordings

All Liberty clients should contact the relevant call centre or department to request access to their own information without having to use the request for access to information procedure. Please note that there may be administration costs associated with retrieval of certain types of information records.

Any Liberty client who wishes to be given access to information that is deemed to belong to Liberty or any of its other clients must follow the request for access to information procedure (Request Procedure).

Request Procedure

The following procedure is applicable to requests for access to information in terms of the act:

• The requester must complete in full the prescribed Request Form
• The requester must deposit a request fee of R50 (Fifty Rand) to ensure that processing takes place. The account number to be used is:

  Bank: Standard Bank of South Africa Limited
  Account Number: 200377035
  Branch: Braamfontein
  Branch Code: 004805

  Please ensure that you use the following reference for your deposit or we will not be able to identify it as belonging to you:
  “PAIA” followed by your initial(s) and surname
  e.g. If your initials and surname is AN Smith, you must use PAIA AN Smith as your reference.

• The completed request form and proof of deposit must be sent to:

  Head of Group Compliance
  P. O. Box 10499
  Johannesburg
  2000
  Fax: +27 11 408 2109
  Email: group.compliance@liberty.co.za

• Upon receipt of the request form and proof of deposit, Liberty:
  • Assess the request form to ensure completeness
  • Confirm receipt of the request fee
  • Process the request if it meets the procedural requirements of the Act
  • Notify a third party where applicable
  • Decide whether to grant or deny the request
  • Let the requester know of the decision
  • Notify the requester about the payable access fee if the request is granted
  • Repay the R50 (Fifty rand) request fee to the requester if the request is refused
  • Release the requested information record to the requester upon confirmation of receipt of the payable access fee

Liberty must process a request that meets the procedural requirements within 30 (Thirty) days of receipt thereof. Liberty shall inform the requester in writing of any extension of the period to deal with a request.

Contact Person

All requests for information must be directed to the following address:

Head of Group Compliance
P. O. Box 10499
Johannesburg
2000
Fax: +27 11 408 2109
Email: group.compliance@liberty.co.za